| VACATION RENTAL ACT-The NC Vacation Rental Act (NC General Statues Section 42 A-1) applies to all vacation rental agreements entered into for stays of 30 days or less. This act applies to all Vacation Rental Agreements entered into after October 1, 2005. Prudential Sun-Surf Realty conducts business under the VRA and acts as agent on behalf of the homeowner. A complete copy of the VRA is available to you upon request.
VACATION RENTAL ACT -The NC Vacation Rental Act (NC General Statues Section 42 A-1) applies to all vacation rental agreements entered into for stays of 30 days or less. This act applies to all Vacation Rental Agreements entered into after October 1, 2005. Prudential Sun-Surf Realty conducts business under the VRA and acts as agent on behalf of the homeowner. A complete copy of the VRA is available to you upon request.
OFFICE HOURS -We are open 7 days a week year round from 8:30 AM - 5:00 PM. Our reservation lines are OPEN 24 hours a day, 7 days a week to assist you. During the winter months of December-March, our office opens on Sunday at 1:00 PM. Please call us first if you will be visiting our office during the winter months on a Sunday.
ARRIVAL -Our office is located at 7701 Emerald Drive. We are 2 miles from the Emerald Isle Bridge and 17 miles from the Atlantic Beach Bridge. You will be greeted by one of our staff members upon your arrival at our office.
CHECK-IN 4:00 PM -Please plan your trip accordingly as we need time to prepare your resort rental for you. Unfortunately, we are not able to provide you with keys until 4:00 PM or after. We can not offer early check-ins unless you have taken advantage of our Early Check - In Service and paid 2 weeks prior to arrival. Please have your Vacation Rental Agreement with you at check-in. Your account balance MUST be paid in full prior to check-in. PERSONAL CHECKS are not accepted at check-in. Prudential Sun-Surf Realty reserves the right to delay check-in to the property until 6:00 PM should extraordinary circumstances arise.
EARLY CHECK-IN OR LATE CHECK-OUT -We offer a limited number of 1:00 PM check-ins and late check-outs for an additional fee of $75 for each service. Please let your reservationist know at the time of booking as this increasingly popular service is limited and must be requested and paid for 2 weeks prior to arrival. This service is not available for any of our Premier homes and does not apply to all resort rentals. Should the owner have the preceding or following week in your resort rental, this service will not be available!
LATE ARRIVALS -If you will be arriving after our office is closed, please let us know at time of booking. We will gladly leave your keys, directions to your resort rental and a welcome package at the Emerald Isle Police Dept. located at 7500 Emerald Drive. Your account with us must be paid in full and we must receive a signed copy of your Vacation Rental Agreement for keys to be left after hours. Please have ID ready when checking in after hours. Please check-in with our office the following morning by 11:00 am.
CHECK-OUT 10:00 AM -Our check-out time of 10:00 AM is strictly enforced; sorry no exceptions! All keys, passes and gate cards issued should be returned to our office by 10:00 AM. Otherwise, a late check-out could result in additional fees equal to one-night’s rent or more.
DEPARTURE CLEANING -We are happy to provide a complimentary departure cleaning for you. Please maintain the property during your stay and treat it as if it were your own. Prior to departing your resort rental, we ask that you close and lock all windows and doors, leave all dishes clean and put away, remove all trash and place in trash receptacles outside and empty the refrigerator. Should you leave the property unusually dirty, your credit card will be charged for the additional cleaning cost. If you would like additional cleaning during the week of your stay with us, simply contact our office and we can schedule this for an additional fee.
ACCOMMODATIONS -If at the time the tenant is to begin to occupy the property (Except in G.S.42A-36) and the Agent is not able to provide the property in a fit and habitable condition or substitute a reasonably comparable property in such condition, Agent shall refund tenant all payments made by the tenant. Please note that some homeowners of resort rental properties have chosen not to provide window or door screens. All of our resort rental properties are individually owned and reflect the tastes of each owner. Sheets and towels are provided in most vacation homes with only a few exceptions. Please check the property description for those that DO NOT provide the service or ask one of our reservationists. Linen services are available for rent. Resort rental properties are set up for basic cooking needs. All resort rental properties (with a few exceptions) offer basic cable and telephone services. Cleaning supplies and paper products are not provided. If you have specific standards or requirements for your vacation rental property, we advise that you make a personal inspection of the property during the off season prior to making your reservation. WE CANNOT MAKE SUBSTITUTIONS OR GIVE REFUNDS UPON YOUR ARRIVAL.
RESERVATION PAYMENTS/FEES -A deposit of 50% of your base rent plus applicable taxes and Travel Insurance (if selected) is due within 7 days from the date your reservation was made. You will receive a Vacation Rental Agreement which must be signed and returned to our office. All monies collected by Prudential Sun-Surf Realty are held in an interest bearing trust account at Bank of America, Emerald Isle (an insured North Carolina Bank) with interest being paid to Agent. Should we not receive your deposit by the due date, your reservation will be canceled. You will not be notified or reminded to pay the deposit due. The balance of your account is due 45 days prior to check-in.
RESERVATION CONFIRMATION -A VACATION RENTAL AGREEMENT will be sent to you by mail or email after your reservation is made. Please read, sign and return the Agreement with your deposit within 7 days of receipt. Failure to return the signed VACATION RENTAL AGREEMENT will result in automatic cancellation of your reservation.
FORMS OF PAYMENT ACCEPTED -We gladly accept personal checks or certified funds if we have at least 30 days to process. Accepted forms of payment are US funds only. VISA and MASTERCARD are accepted for your convenience. For reservations made less than 30 days prior to arrival or for less than a full week, payment in full is due at the time of booking. Prudential Sun-Surf Realty may disburse up to 50% of advance rent payments to homeowners and vendors prior to guest’s arrival. A fee of $30 will be charged for any checks returned for insufficient funds or closed account.
TAXES -We collect North Carolina sales tax of 7% and Carteret County occupancy tax of 5% on all rentals of 90 days or less. Although subject to change, as we go to press the total tax is currently 12%. Sales and occupancy taxes are charged for all rental items, services or fees at a tax rate of 12%.
2008 TENTATIVE RESERVATIONS -We gladly accept advance reservations for the following year Monday through Friday during your stay at no charge! Guests staying in a resort rental have priority for rebooking that property for the following year until the Tuesday after their departure. Otherwise, the property is available on a first come, first served basis to others. Tentative reservations will be confirmed in December when your deposit of 50% is due. Homeowners have first rights to all weeks for the following year.
VACATION TRAVEL PROTECTION INSURANCE -Prudential Sun-Surf Realty offers optional but highly recommended Travel Protection Cancellation/Interruption Insurance. Our current provider is CSA and they are authorized by the NC Dept. of Insurance. The cost of the insurance shall not exceed 8% of the total rent charged for the vacation rental. Travel Protection charges are automatically included in your advance rental payment. If you choose not to purchase the Travel Protection Insurance, you may decline by initialing where indicated on your VACATION RENTAL AGREEMENT. If you choose not to purchase the Travel Protection we do not offer REFUNDS for any reason including HURRICANE EVACUATIONS. NO INSURANCE REFUNDS WILL BE GIVEN UPON CHECK-IN. Please contact CSA with questions 866-999-4018.
SEVERE WEATHER -There are no refunds in the event of a hurricane evacuation, or inclement weather. We strongly suggest you purchase the travel insurance offered to protect against potential loss. For more information on Trip Cancellation/Interruption Plan, please read that section. If State or local authorities order a mandatory evacuation of an area which includes the vacation rental, the tenant shall comply with the order whether in possession of the property or not. Upon compliance, tenant shall be entitled to a refund from the landlord of the prorated rent for each night tenant is unable to occupy the property because of a mandatory order. The tenant shall NOT be entitled to a refund if: (1) prior to tenant taking possession of the property, tenant refused insurance offered by Agent that would have compensated tenant for losses or damages resulting from loss of use of the property due to a mandatory order. (2) the tenant purchased insurance offered by the Agent.
DAMAGES/SECURITY DEPOSIT -For stays of 30 days or less, we do not charge a damage/security deposit. We trust that the families vacationing with us will treat their beach home as if it were there very own. We will require a valid VISA/Mastercard to be held at time of booking. A VISA/MC is required to make your reservation. Should we find apparent damage, extra cleaning to be required or missing items, your credit card will be charged for the repair or replacement cost, accordingly. For repairs or replacements of more than $1,000, you will be billed and any legal action deemed necessary will be taken. Tenants will be responsible for all legal fees. If a VISA/Mastercard used to make a reservation is determined to be invalid, cancelled or unable to accept a charge for repairs or replacements, the tenant will be notified in writing to pay for said fees. We ask that you report any damages or discrepancies to our office as soon as possible. Damage/Security deposits will be charged for Event Property reservations and for stays of 30 days or more. In this case and in some special circumstances, the NC Security Deposit Act will apply. Please contact our office for a quote. We do not offer or charge a Damage/Security Deposit Waiver fee.
FAMILIES ONLY/SPECIAL EVENT OCCUPANCY -It is our policy not to rent to party groups even if chaperoned, such as prom, fraternity, school or civic groups. Only family groups are accepted in our resort rental homes. NO PARTY GROUPS OR CHAPERONED GROUPS ARE ACCEPTED. We reserve the right to cancel/terminate or reject reservations if made under false pretenses. Prudential Sun-Surf Realty requires a minimum age of 21 for a rental guest to enter into a Vacation Rental Agreement. Violations of this policy will result in immediate eviction without refund. For special event accommodations such as weddings, receptions and family reunions at your resort rental, approval by our office is required prior to making your reservations. Additional fees apply for special events. A security deposit of $600 must be paid in full prior to check-in for event properties.
LIMITED CAPACITY -Emerald Isle and the various towns are served by septic systems. State and local health department regulations regarding septic tank disposal systems limit the occupancy or dwelling units to two persons per bedroom. Overcrowding will not be permitted. Extra bedding is for the convenience of the owner and not for use by additional guests. Overcrowding a property could result in eviction without refund
LINENS -Linens including sheets and towels are provided in all of our resort rental properties with only a few exceptions. This service is provided by our homeowners and is their way of saying “thanks” for being their guest! Please note a few of our resort rentals do not provide linen service but this service can be purchased through our office. Linen service is provided, per week for stays of one week or more. For stays of 30 days or more; linens are not provided, even if advertised in the description as this is an amenity provided with short term rentals of 30 days or less. Please contact our office for a quote for linen service if you are staying more than 30 days. Several of our homes including Premier homes provide beds made with the linen service. Please allow up to 6 PM or after, especially during the busy summer months for the beds to be prepared for your arrival. No refunds are given for linens delivered after 6PM or if beds are not made prior to check-in.
PET POLICY -We are happy to provide a great selection of resort rental homes which ALLOW PETS! If pets are allowed, this will be listed in the property description. A non-refundable pet fee will be charged for each pet with a maximum of two pets allowed. Dogs are allowed only, no cats please. Should you bring a pet to a “no pets allowed” resort rental, you could be evicted with no refund and charged additional fees. The Town of Emerald Isle enforces a strict leash and waste pick-up law.
TOWN/STATE LAWS -Town ordinance prohibits camp fires and glass on the beach, overnight camping and parking of campers or motor homes are prohibited except in campgrounds. Many condominium complexes restrict or prohibit parking of campers, motor homes, trailers and boats. Please check when making your reservation. Sea oats and our precious dunes are beautiful…please look, but do not touch to avoid fines or imprisonment. NC law prohibits grilling on any deck or balcony surface. Grilling should be done on flat, concrete surfaces on the street side of the property, out of the wind. If your resort rental property provides a grill, the guest is responsible for cleaning the grill. The Town of Emerald Isle currently allows four-wheel drive automobiles to drive on the beach during a specified time (usually the week after Labor Day through April 30th). A permit and payment of fees is required prior to driving on the beach. For more information and for the latest information on this law, please contact Town Hall (252) 354-3424 or visit their website at www.EmeraldIsle-NC.org.
TELEPHONES -For your convenience, all resort properties are equipped with telephones. All long distance calls made or calls accepted for a charge will be billed directly to the guest. Local calls are free. There may be an exception to this as some homeowners choose their own long distance service or place long distance blocks on telephones. * Free unlimited long distance is provided in some of our resort rental homes. Please check the property description for those that do provide this service.
KEYS/GATE CARDS/POOL PASSES/PARKING PASSES -Upon arrival you will receive 2 keys and the necessary gate cards, parking passes, and pool passes. Please return these to our rental office upon departure. There will be a $10 fee charged for each key that is not returned at check-out. There will also be a charge of $30 to $100 for each gate card, parking pass or pool pass that is not returned at check-out. These charges cannot be refunded if items are returned at a later date.
LOCKOUT POLICY -If you are locked out of your resort rental during normal business hours please come to our office for an additional key. After business hours, call our office and leave a message on our emergency service line. An agent of Prudential Sun-Surf Realty will contact you. If an agent must bring the keys to you, a $25 charge is due at the time of the service.
REPAIRS & SERVICE CALLS -We cannot guarantee against mechanical failure of heating, air conditioning, TVs, VCRs, or other appliances. While rare, all pools/hot tubs are subject to temporary closing due to extenuating circumstances. Prudential Sun-Surf Realty is not responsible for any circumstances beyond our control, such as disturbances on nearby properties, construction noise or debris, or acts of nature. Please report any inoperative equipment to our office promptly. We will make every effort to have repairs made quickly and efficiently. Please note that we are unable to offer refunds for failure of any equipment in the property.
LOST AND FOUND -Prudential Sun-Surf Realty makes every effort to locate lost items, but is not responsible for items left behind. Upon request, items will be mailed to you via USPS C.O.D.; there will be a $15 handling fee. Any items left for over 14 days will be donated to local charities.
PIANO KEY LOTS/REVERSE FLOORPLANS -Some of our resort rental properties are built on piano key lots. Properties on “Piano Key” lots have direct water access, good views and may have homes slightly in front of your home to the left and right. Please check the property description to see if your property is on a piano key lot. A REVERSE FLOORPLAN is popular in many of our resort rental properties. This means that the living/kitchen/dining area is on the top level of the property with only roof and sky above.
RESORT RENTALS FOR SALE/CONSTRUCTION -Our properties may occasionally be listed for sale. We appreciate your cooperation in allowing the property to be shown to qualified buyers. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation. In the event a resort rental property listed with our office is sold prior to arrival, our office will notify you of change of ownership in writing. You may experience construction going on near your resort rental during your stay. We apologize for any inconvenience this may cause, however, refunds can not be given and Prudential Sun-Surf Realty has no control over the construction or times of work being performed. Prudential
Sun-Surf Realty is not notified when building is scheduled or is going on near resort rentals.
MESSAGES/MAIL/FAX -Each resort rental is equipped with a telephone and the number to your property is located on your Vacation Rental Agreement. Our office can receive messages for you; however, only emergency messages will be delivered. Mail may be sent to our office at 7701 Emerald Drive, Emerald Isle, NC 28594. Faxes of reasonable length may be sent and received through our office (252) 354-4746 for a nominal fee. Prudential Sun-Surf Realty can not be held liable for messages, mail or faxes not received, misplaced or for inability to notify guest.
BEACH ACCESS & WIDTHS -Pedestrian access areas to the ocean and sound are located about every 500 feet, usually at the end of every other street. Most have wooden walkways. Please note that the beach strand varies in width. Please let your Reservationist know when booking if you have special considerations or needs.
HEATED SWIMMING POOLS/FIREPLACES -If the property offers a heated pool, an additional fee will be charged if you wish for the pool to be heated during your stay. Please note heated pools are available only during the months of Labor Day to Memorial Day. To heat a pool, payment must be made in advance, prior to check-in. It may take several days for the pool to heat completely. Not all resort rentals offer a heated pool and dates of availability may differ. In the event you pay for the heated pool and for any reason it can not be heated, a refund of the heated pool fee only will be given. FIREPLACES (GAS OR WOOD) are advertised in the property description however; use of these features are available during limited times, usually September thru May. Fireplaces are not available during the summer months.
COMMUNITY SWIMMING POOLS -Most swimming pools in communities or condo complexes are open from Memorial Day to Labor Day. Please contact our office for exact dates. The opening and closing of the pools varies and Prudential Sun-Surf Realty has no control or responsibility for their status. Periodically, pools are closed for maintenance without notice. Life guards are not provided.
AMENITIES -Use of amenities offered at resort rentals such as swimming pools, hot tubs, elevators, Jacuzzi/whirlpool tubs, golf carts or any other type amenity or appliance is used at guest’s own risk. We cannot guarantee that they will be operational during your stay. Lifeguards are not provided. We will, however, make every attempt to make repairs but discounts or refunds will not be given should they not work during your stay.
OTHER -While some of our resort rentals offer handicap friendly properties, please note that they are NOT ADA APPROVED. Boating is available and very popular in our area. Please note that our area is very shallow in many areas. In our sound front homes we can not guarantee you access to your dock from your boat. Island Harbor Marina offers a boat ramp and day docks for a fee.
DISCLOSURE -By NC law, an agent must notify you that Prudential Sun-Surf Realty is employed by and represents the property owner. Prudential Sun-Surf Realty will make every effort to assist you in the selection of your rental property. Prudential Sun-Surf Realty may earn commissions or fees for any or all services provided. Prudential Sun-Surf Realty, its owners, and their agents may hold interest in vacation rental properties, companies or services offered. Prudential Sun-Surf Realty shall conduct brokerage activities in regard to this, or any agreement, without respect to race, color, religion, sex, national origin, handicap or familial status of any guest. Prudential Sun-Surf Realty may receive a commission or percentage from services provided through our office including but not limited to, travel insurance, linens, rental items and various other activities offered. Every effort has been made to ensure that information in the brochure is accurate. Some descriptions may not reflect changes to, or new information about, rental homes after the brochure was printed. We suggest that you view our website for the latest and most up to date information. The vacation property should not be used or occupied by more than the maximum allowable number of occupants including tenant’s family, children, and guests. State health rules base occupancy on two persons per permitted bedroom. Due to state regulations regarding septic permits, some information presented may be inaccurate as the availability of these permits is limited. Every effort has been made to ensure all information is accurate and specific guidelines of the Carteret County Health Department have been followed. Our realty firm shall not be liable for unintentional errors, omissions, or changes in the advertisement of bedrooms and occupancy. The information herein is believed to be accurate and timely, but no warranty as such is expressed or implied.
DISCLAIMER- The rental brochure or website should be used as an informational piece only. Prudential Sun-Surf Realty can not be held liable for errors or omissions in the book or on our website.
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